Five Star Moving Company

I am glad 5 Star was my pick for this move. They live up to their name, in my opinion. Richard was kind, attentive, efficient, and professional. He explained everything patiently. I had questions and a few changes that were dealt with nicely. The moving company he selected for my move communicated their arrival time and they were punctual, efficient , professional, and kind. They exceeded my expectations and helped me a great deal.

Thank you all for taking the stress out of the process

Move size: Studio Service cost: $3100

The Five Star sold me on the idea that they would be with us every step of the way which wasn't true. Five Star knowingly hired a F rated company to move us. The movers showed up a day late, didn't provide us with the space we requested forcing us to leave several of our items (we paid for 1900 cubic ft and were only provided 1150 cubic ft), we also purchased a $400 packing credit that we didn't use that we weren't reimbursed for. We were promised delivery in 4-7 days however, it took 13 days during which time neither Five Star or the moving company Revolution would return our calls. We had to get a lawyer involved to get any communication from them. Five Stars response to my family and our lawyer was once our items were picked up by the moving company Five Star was no longer liable.

After several days of our lawyer staying in contact with Five Star and the Revolution we finally received our items. We had thousands of dollars in damage to our items, we had boxes that were crushed and boxes that were opened and stuff taken out and had several items that are still missing. We reported these issues to Five Star whom to this day denied any responsibility with the move as once they contract out the job they are out of the picture which contradicts what were were told upon hiring them as our broker. They knowingly hired a moving company with 1 star reviews to move us knowing their track record. Although we were able to provide the owner of Five Star the text messages, email showing the promises from his staff along with the photos showing the damages he stated there was nothing that can be done by Five Star because "as a broker who doesn't move the items they are held harmless".

I am writing this review in hopes that I can save another family the heartache we went through.

Move size: 3 Bedroom Home Service cost: $7127

I booked with Five Star Moving for the reason being that they are honest. Being a father of 3 kids I couldn't just rent a truck and do the move on my own.

I was first contacted by Thomas which he walked me through the moving process. A few days before my move Austin called me to go over my items again.

The movers got to my house on Jan 7th to start all the packing and loading which was finished on the 8th in the afternoon. Within one week I had all my items delivery with little to no damage. Thank you so much Five Star for making this happen, I will use you if I move again!

Move size: 4 Bedroom Home Service cost: $13000

Do not trust this broker. They will hand off your job to what seems like just about any moving company willing to take the gig. I hired them to coordinate the packing and moving of two homes (one in Upstate NY and one in Brooklyn) to a new home in Portland, OR. The sales rep was Thomas Downs. They made promises that they couldn't keep and presented themselves as close coordinators in the move, rather than what they are, which is a broker that finds a moving company and then takes their hands off the wheel. I find it to be an unethical business practice that a moving company called Five Star Moving Co presents themselves as the actual movers yet only after one signs up for the service does one discover that they are not in fact the actual movers and simply a match maker. Not having done a move like this before I had no idea of the pitfalls and myself and I’m sure countless others are taken advantage of when they are looking for a reputable moving company to hire.

Five Star estimated the move at less than 50% of what it ended up costing me yet I didn’t know this until the day of the move when movers were there and packing. The movers to pack the house came a week late. And the movers delivering the move were several days late. This was critical as we were moving amidst a pandemic and needed to quarantine upon arrival. Items in the original contract that would be reassembled at the move to location were not reassembled such as book shelves, a desk and other pieces of furniture. An antique lamp was very poorly packed and broken in several places. Several pieces of antique crystal glassware were broken. A vase was packed in the bottom of a box with a heavy wooden furniture item on top of it—shattered. Paintings on canvases were poorly packed and are now stretched and warped. A leg was broken off of an upright piano because the movers did not bring equipment to aid with moving it. Plus, the movers packed my renters' items that I had to pay to ship back to the renters after specifically telling the movers not to pack those items. Needless to say, I don't think Five Star vetted these movers or prepared them properly for the move.

Move size: 4+ Bedroom Home Service cost: $3441

Where to start off with this company? I got a call from Austin and he was very nice walking me through everything I need to know to make the right move. Over all from start to finish I was very pleased with the services I got. I was a little nervous going with a broker but you know what it turned out great! They did there job of what needs to be done, the moving company that came packed everything well and were very nice with me. Being a single mom it is hard sometimes but I want to thank you team at Five Star Moving that made this a good experience for me!

Move size: 2 Bedroom Home Service cost: $3500

I am very pleased with the level of service we received from Five Star Moving. The support staffs from the office was very helpful, they helped us to settle the moving schedule and also gave us quick response whenever we had a question. I just wanted to say that our move went outstanding and thank them once again for all of their help. The 4 men that showed up were expert movers and I was very pleased with the professionalism and speed of their performance. I contacted Five Star and spoke with their Sales representative, Scott. He was knowledgeable and understood my needs. He could tell I was stressed and sent the best staff employees in which made our move very smooth. I had some heavy belongings but they didn't take a long time to finish packing everything. They were very careful while carrying and loading them into the truck.

Move size: 2 Bedroom Home Service cost: $1925

I was looking for a mover to move my household from TN to FL. I contacted a few companies and Five Star offered me the lowest price, based on my inventory. I signed a contract and gave them a deposit. That was my first mistake. They couldn't give me the name of the actual company who would move my stuff, nor could they guarantee the date they would arrive. "It will be either Sunday or Monday. You will get a call on Saturday if they are coming on Sunday; otherwise they will come on Monday." Note: I had to be out of the house by midnight Monday. No call Saturday. Okay, so I called to see when they would be arriving on Monday. "10 AM," I was told. "Oh, they had truck trouble and bad traffic. They will arrive at 3:30 PM." No truck. "They're still running behind. 7:30 PM." No truck. "They will be there at 10 PM." No truck. Finally, they arrive at 10:30 PM with a 26-foot Penske truck! Are you kidding me? This is a 3000 square foot home..There's NO WAY everything will fit in there. "No problem. We will take it to an 18-wheeler that is nearby and come back and get the rest." Really? Why didn't you just bring the 18-wheeler?
Long story short:
1. They finished loading my stuff at 4 AM.
2. They charged me an extra $600 for boxes they told me they would provide me for free.
3. The total cost of the move, quoted at $4,500, was over $10,000!
Most of the time I was left feeling like I was dealing with some scam artists, who kept reassuring me that "these are our top-of-the-line movers." I felt like our neighbors must've thought we were criminals, moving out in the middle of the night.
4. There was NO FOLLOW UP from this company. No "How did it go? Were you pleased with our service? Would you recommend us to your family and friends?" Probably because they already knew what the answers would be..

A word to the wise: Avoid using a broker for your move. ANY broker. I would have spent less and had MUCH less grief if I had dealt directly with a moving company (as I did when I moved to TN).

Move size: 3 Bedroom Home Service cost: $10186